Utility Billing

newresdients

The Business Office manages utility billing and collects other payments due to the Town of Mooresville, water/sewer service charges, housing, and community development loan payments, payments for cemetery plots, and other miscellaneous fees and charges.

FORMS

Utility customers who have paid all bills for 12 consecutive months (one year) on time with no late penalties, returned check/charges, or disconnections, may request in writing after the twelfth payment to have the security deposit applied to their utility account. Deposits will not be refunded. 

Utility & Stormwater Fee Schedule 2022-2023

WATER / SEWER SERVICE
To obtain water and/or sewer service, a residential application (Spanish version) or business application must be completed for each location where service is requested and submitted in person (with photo identification) at the Town’s business office or submitted online utilizing the "online forms" above.

Utility Services Policy

DEPOSIT
New applicants will be subject to a deposit depending on the applicant’s credit, which can vary between a waiver and $200. Renters must list the name and address of their landlord and all applicants must list the names of every adult in their household. The deposit will be applied to the final bill or can be transferred to another utility account with the Town of Mooresville. A lease may be required to assume service.

INITIATE SERVICE
Requests for the initiation or termination of water/sewer services require 24-48 hour advance notice. Services are initiated or terminated only on weekdays.

In order to start a new utility service, or to transfer an existing utility service to a new location, residents will need to complete an application. You can complete the application above or come to the business office, located at 413 North Main St. 

If you are renting the property, a lease will be required to begin service.

TERMINATE SERVICE
In order to terminate services at a location, you can call the billing department at 704-663-3800,email us at waterbilling@mooresvillenc.gov, or complete the Terminate Service form above.

DISCONNECTIONS
Accounts with an unpaid balance on the twenty-fifth day of the month are subject to a five percent late penalty fee and disconnection after the tenth of the following month. Once disconnected, full payment (plus a $50 processing fee) must be received before water service is reinstated. There is an additional $50 processing charge for a pulled meter. Service is reconnected the same business day if payment is made before 5 p.m. The Town of Mooresville will not be responsible for damages that may occur as a result of reconnection. Note that reconnecting, or otherwise tampering with water service meters, is considered a Class 1 misdemeanor under North Carolina General Statute 14-151. 

PAYMENTS
Water/Sewer payments are accepted in the town’s business office, online through the Town of Mooresville’s website, over the phone at 1-888-598-4076,  echecks and debit/credit cards, through personal online banking, or may be mailed to:

Our new online payment system accepts all of the following:
payments



PO Box 602113
Charlotte, NC 28260-02113

Additionally, payments can be put in Town drop boxes at 413 North Main Street (Town Hall) or at 2523 Charlotte Highway (Public Operations Center).

 
BACKFLOW PROGRAM
To protect our public water supply, backflow prevention assemblies (devices that prevent the backflow of water into the drinkable water) are required for all homes and businesses that present a potential hazard to the Town’s water supply.

Find more information on the Backflow Program.