Business Office (Water / Sewer Billing)

Tyler Technologies, a financial software provider used by the Town of Mooresville, is responding to a security breach incident involving their internal phones and network. The Town of Mooresville has been assured by both Tyler Technologies and our third party cyber security company there is no indication of any malicious activity on our network. However, with the Town’s overall security in mind, and leaning towards the safe side, we have, once again, disabled our online bill pay system. As a reminder, there are other options available for bill pay, such as drop boxes at Town Hall (413 N. Main Street) or at Public Ops (2523 Charlotte Highway) or by calling 704-663-3800.


The Business Office manages water/sewer billing and collects other payments due to the Town of Mooresville, water/sewer service charges, housing and community development loan payments, payments for cemetery plots, and other miscellaneous fees and charges.

Forms

Bank Draft Program Authorization (PDF)
Business Application for Water/Sewer Service (PDF)
Residential Application for Water/Sewer Service (PDF)
Residential Application for Water/Sewer Service (ONLINE FORM)
Water and Wastewater Pricing Schedule 2019-2020
Water/Sewer Rates FY 2019-2020 (PDF)

Water / Sewer Service

To obtain water and/or sewer service, a residential application (PDF) (Spanish version (PDF)) or business application (PDF) must be completed for each location where service is requested and submitted in person (with photo identification) at the town’s business office or submitted online.

Deposit

New applicants will be subject to a deposit dependent on the applicant’s credit, which can vary between a waiver and $200. Renters must list the name and address of their landlord and all applicants must list the names of every adult in their household. The deposit will be applied to the final bill or can be transferred to another utility account with the Town of Mooresville. A lease may be required to assume service.

Initiate Or Terminate Service

Requests for the initiation or termination of water / sewer services require 24-48 hour advance notice. Services are initiated or terminated only on weekdays..

Water / Sewer payments are accepted in the town’s business office, online through the Town of Mooresville’s website, over the phone at 704-663-3800, through personal online banking or may be mailed to:
P.O. Box 602113
Charlotte, NC 28260-02113

Additional water/sewer forms are available on the documents page.

Backflow Program

To protect our public water supply, backflow prevention assemblies (devices that prevent the backflow of water into the drinkable water) are required for all homes and businesses that present a potential hazard to the Town’s water supply.

Find more information on the Backflow Program.